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This page sets out how lexutoto handles your account data, what this policy covers, and how you can exercise your rights as a user. Access and eligibility depend on local law and are available where local law permits in supported Indonesia regions.
lexutoto collects only the information needed to run your wallet, process transactions through ShopeePay and Bank Transfer, and respond to support requests. We do not sell your data to third parties or share it beyond what is required to operate your account and comply with applicable local regulations. When you top up via ShopeePay or initiate a Bank Transfer, the transaction record is stored against your account and is visible in your account dashboard after login. Cookie data is used to maintain your session and remember your lobby preferences — you can adjust cookie settings through your browser at any time. Data retention follows the period required under applicable local law; once that period lapses, account records are removed from active systems. Eligibility to hold an account and access our services depends on local law and is available only where local law permits. If you have questions about how a specific piece of your data is used, the support channels listed on this page are the right starting point.
ShopeePay transaction records are stored in your account wallet and visible after login.
Bank Transfer history is logged per transaction and accessible through your account dashboard.
Session and preference cookies help us keep your lobby state between visits; browser settings control them.
We keep account records for the period required by applicable local law, then remove them from active systems.
Not every aspect of your experience on lexutoto falls under the same policy rules. Understanding the boundary helps you know where to direct questions and what protections apply to each part of your account.
Login, registration, and account-level settings are fully covered. We control what data is collected at sign-up and how it is stored.
Deposits and withdrawals through ShopeePay and Bank Transfer are logged and governed by this policy. Payment processors operate under their own terms alongside ours.
Game content from studios including Pragmatic Play and Habanero is delivered under those studios' content licences. Our policy governs your account interaction with that content, not the content itself.
External links, payment gateways, and wallet providers operate under their own privacy terms. We cannot govern those third-party policies; review them directly with the respective provider.
You hold several practical rights over how your data is used. You can review the transaction records tied to your ShopeePay or Bank Transfer activity directly in your account dashboard — no support request is needed for that. If your registered name, contact details, or wallet information needs correcting, the account settings page shows the fields you can update and the verification steps required. For data you cannot edit yourself, or if you want to understand what information we hold, raise a request through our live chat or email support and we will respond within the timeframe local regulations require. Closing your account and requesting deletion of personal data is also an option; the process starts by contacting support directly. All of these paths are available where access is permitted under local law.
Transaction history and account data are visible in your dashboard after login, covering ShopeePay and Bank Transfer activity.
Update your contact details and wallet information from account settings; follow the verification fields shown on that page.
Contact support via live chat or email to ask what data we hold or to request a correction we cannot make through self-service settings.
Start the account closure and data deletion process by reaching support directly; the team will walk you through the steps shown in the request form.
If something in this policy is unclear, or you need to exercise a data right, these are the channels to use. Each route connects you to the same team; choose the one that fits how you work.
Open the chat widget from any page after login. Use it for quick data questions, account corrections, or clarification on what this policy covers for your account.
Send your question to our support address shown in the Help section of your account. Email is the right route for formal data requests that need a written response and a reference number.
The Help section inside your account dashboard lists current contact options and the steps for submitting a data or policy request. Check there first for the most current routing.
lexutoto applies consistent data handling practices across account login, wallet transactions, and support interactions. Here is what that looks like in practice across the four areas that matter most to your account.
Your account login is protected through standard session management. If you see unexpected activity, use the account settings page to update your credentials and notify support immediately via live chat.
We use session cookies to keep your lobby state active and preference cookies to remember display choices. No tracking cookies are shared with advertising networks. Manage them through your browser settings at any time.
Account and transaction records are kept for the period required under applicable local law. After that period, data is removed from active systems. Requests to accelerate deletion go through the email support route.
When this policy changes in a way that affects your rights, we notify you through the contact details registered to your account. The current version is always accessible from the footer of any page.
These are the questions we hear most often from Indonesia users about their rights, data, and how to act on them.
We collect the details you enter during registration — name, contact information, and wallet details needed to process ShopeePay or Bank Transfer transactions. We do not collect data beyond what is needed to operate your account and comply with applicable local regulations.
Transaction history and account details are visible in your dashboard after login. For data not shown there, send a request through email support with your account reference. We will respond within the timeframe required by local law.
Go to account settings and update the fields shown there. Some fields require identity verification before changes are saved — follow the steps displayed on that page. For fields you cannot edit yourself, contact live chat support and we will assist directly.
Access and eligibility depend on local law and are available where local law permits. If you access the platform from a region where it is not available, your account access may be restricted. Check the eligibility information shown during login for the region-specific status.
Records tied to ShopeePay and Bank Transfer activity are kept for the period required under applicable local law. After that retention period, records are removed from active systems. If you want to know the exact period for your account, ask through email support.
Contact our support team directly via email or live chat and ask to start the account closure process. The team will send you the request form and the steps required under local regulations. Processing times depend on applicable local law and the verification steps completed.